15 DAY RETURN POLICY (Satisfaction Guarantee) – BICYCLES & SCOOTERS
If during the first 15 days you choose to return your bicycle or scooter purchased from eXcursion Performance eBikes for a replacement/exchange or refund, please review the terms and conditions below.
Return Terms and Conditions
Refunds will be for 100% of the entire purchase price including the original shipping costs.
Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment:
- Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
- Include a copy of your invoice/order
- Include a copy of the RMA notice you have received from us via our support department help desk.
- Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.
Freight collect and COD packages will not be accepted.
Contact Tech Support at firstname.lastname@example.org for an RMA#
*Customer is responsible for returning merchandise at their own expense.
Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.
- Tires: KENDA sport tires 26″ x 4.0″
- Brake lever: Hydraulic disc brakes levers with motor cutoff switch
- Rear Light: Taillight
- Shifter: SRAM NX 1×11 speed gear shift system
- Brake Rotor: EUNORAU design 180MM hydraulic disc brakes
- Throttle: Thumb throttle
- Handlebar: Comfortable stem
- Crank: 170mm forged alloy
- Cassette: SRAM NX 11-42T
- Fork: EUNORAU inverted 140mm travel
- Shock: DNM AO-42RC,190mm
- Saddle: Selle Royal Saddle, Height to Ground 35.0″-42.5″
- Pedal: Nylon pedal with reflectors
- Frame: Aluminum alloy 6061 full suspension
- Front Light: LED light
- Tool: Included
- Chainring: 40T BAFANG chain-wheel with protection
- Rims: 26 inch black alloy wheels
* Note: The color of the front fork compression knob may vary from the product photo but maintains the same functionality.