General Questions about eBikes and eXcursion Performance eBikes – If you don’t find your answers here please use our contact page to shoot us a quick question or give us a call.
People for Bikes is an organization that we love. In addition to awesome eBike content, they publish up to date laws for each state in the US. Check it out at this link People for Bikes
The batteries on today’s modern eBikes are typically all removable. Simply remove your battery pack and use the charger that came with your bike to charge your battery from a standard household 120VAC outlet.
The range you get from your eBike battery depends on many factors. The eBike model, weight of the rider, the type and grade of the terrain, wind speed and direction, tire pressure, temperature, cargo, etc.
The average range on a fully charged battery is between 20 and 30 Miles. To get the best possible range the rider must pedal along with the Pedal Assist System (PAS). Riding on throttle alone will considerably reduce the battery range.
All of our eBikes are partially assembled leaving only some components needing to be installed. Your new eBike will come in a single box with all its components inside, in most cases you will need to assemble the front wheel, seat, handlebar and lights if included, this process should not take more than 2 hours no matter the skill level. If you still feel uncomfortable or run into trouble, you can contact VeloFix for local support. Of course the team here at eXcursion are always available for support at [email protected] or 1-732-202-1114 M-F 9am – 5pm EST.
Since we offer eBikes from various manufacturers to give you the greatest selection, each manufacturer offers slightly different warranty terms. Please follow these links for the warranty of your bike manufacturer. All of our eBikes come with a minimum 12 month warranty from the original purchase date.
Yes. Returns are allowed within 7 natural days of receiving the purchased eBike and only if the manufacturer fails to solve any mechanical or technical problems related to any manufacturing defect or severe shipping damages. For any shipping damages you must immediately contact eXcursion’s customer service and submit pictures of the damaged packaging and/or eBike so we can take action with the shipping carrier. eXcursion will ship free of charge any broken, defective or missing parts if applicable. If the return claim is valid and not due to any damage or defects, the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee depending on circumstances. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form). Once the return and exchange authorization is issued we will email you a RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
No. We currently only ship to the U.S. and Canada. Shipping to the lower 48 states in U.S. is always free**. Additional shipping charges apply for Canada. **Some oversized eBikes like trikes and tandems may require additional shipping costs even in the U.S.
A hub motor is a motor integrated into the front or rear wheel hub of the eBike. This motor will either push or pull the eBike along, and delivers power based on a cadence or torque sensor. They are cheaper than mid-motors which turn the crank the same way a person would pedal. This usually results in much more power being delivered to the drive-train. Mid-motor eBikes are suited for carrying heavy loads or going off road and climbing hills. If most of your riding will be on roads and paths, and do not include challenging terrain, you can probably save money with a hub motor eBike.
Although we encourage you to check your local laws at all times, most of our electric bikes are designed with a limited top speed of 20 mph when propelled by the motor only and the motor on most models is smaller than 750 watts. The eBike we feature and sell are still considered regular electric bicycles and do not require special license, registration or liability insurance. Always check your local laws and regulations for the eBike you are planning to purchase.
We believe in 100% customer satisfaction. We want to earn your business, and we want you to tell your friends and family about the wonderful experience you have with your eXcursion eBike. We’re a family owned business and we take great care and pride in the selection of the eBikes we sell. We only feature high quality eBikes that are shipped from warehouses in the USA. All of our listed eBikes are stocked and serviced with parts in the USA. You’ll always get the lowest price, personal service, support and a care-free experience. Shipping is FREE and fast in the lower 48. We offer financing options through Affirm, making the buying process risk free. We also use the highest level of data encryption and security to insure your data and transactions are safe. We will never ever sell or store your personal data ever. We are eBikers and we understand eBikes. We answer the phones. No virtual assistants, robots or automation. You get personalized service each and every time you need or want it. We know you have many options when buying online. We make a simple promise to give you the absolute best shopping experience you can get without us being there in person. We want to develop a long lasting relationship with each of our customers, and we hope we can earn that relationship with you.
Orders are processed within 24 to 48 hours. All of our eBikes are shipped from warehouses in the USA, so most orders in the lower 48 states in the U.S. will ship out and arrive in 3-5 business days in most cases.